Prevention Is the Best Medicine | On-Demand

The fastest path to first-time clean claims runs through your denial data

U.S. healthcare providers write off more than $125 billion in earned revenue every year, because claims get stuck in the gap between the visit and the payment.

Denial recovery and denial prevention usually sit in separate workstreams, with separate owners and separate reporting. The signals that would make the next hundred claims cleaner are already sitting in the denials your team worked last quarter.

In this conversation, Becky Carlson (Head of RCM, Joyful Health) and Eric Worthan (CEO, Ally Psychiatry) walk through how root-cause signals surfaced during denial recovery get fed back into the revenue cycle, and what changes when prevention is built on evidence from resolved claims. Carlson also runs a live walkthrough of the platform: claim timeline reconstruction, root-cause tagging, and the dashboard Ally sees.

Sign up for on-demand access to:

  • A live platform walkthrough showing claims move from denied to resolved
  • Ally Psychiatry’s experience building prevention on recovery data across 200+ providers in 7 states
  • Practical steps for turning denial data into a continuous improvement loop

What you’ll learn

Where prevention signals actually come from
Claim-scrubbing rules catch what you already know to look for. Working denials through to resolution surfaces the root causes you haven’t catalogued yet, which is where the next round of prevention comes from.
How Ally closes the loop
Eric Worthan walks through how Ally Psychiatry feeds root-cause denial data back into front-end revenue cycle workflows, and what that has done for first-pass clean claim rates as the practice scales.
What the mechanism looks like
A live walkthrough of claim timeline reconstruction, root-cause tagging, and the reporting layer, so you can see how recovery work becomes prevention input rather than a separate effort.

Meet the Speakers

Becky Carlson

Head of RCM, Joyful Health. With a decade in revenue cycle management, Becky is focused on building RCM as a growth enabler rather than a constraint on it.

Eric Worthan

CEO, Ally Psychiatry. Eric has spent the past 25 years helping healthcare organizations grow and improve performance by aligning strategy and operations with their mission.